Taking on new clients should feel like progress – not paperwork.
But between engagement letters, authorities, AML requirements, and onboarding admin, it can quickly become overwhelming… especially when you’re just getting started.
In this practical session, Mike from 2Shakes will walk you through how to streamline your entire onboarding process – from first engagement through to compliance and setup.
Most Bookkeepers know 2Shakes for AML. But what many don’t realise is how powerful it is for onboarding too.
This session will show you how to simplify the process, stay compliant, and get your clients set up properly from day one.
What you will learn
- How to create and send client engagement letters with services, fees, and Ts & Cs
- How to collect Authority to Act and key agency authorities (IR, ACC, Companies Office)
- How to streamline your client onboarding process in one place
- How to complete AML Customer Due Diligence (CDD) without the stress
- When and how to carry out enhanced due diligence checks
- How to capture key compliance data – nature and purpose, risk levels, beneficial owners
- How biometric identity verification works (and why it matters)
- How to run PEP and sanctions checks at the same time
- How to push client data into Xero Practice Manager (XPM)
- How to manage ongoing compliance, including engagement renewals and CDD updates
Who this is for
- New Bookkeepers starting to take on clients
- Bookkeepers who want to tighten up their onboarding process
- Anyone feeling unsure about AML requirements and how they fit into onboarding
- Practices looking to save time and reduce admin
Why attend?
Because onboarding is more than a formality – it sets the tone for your entire client relationship.
When done well, it protects your business, builds trust, and makes everything that follows easier.
This session will give you a clear, practical way to do it right.
Meet the presenter
Mike Kelly is the Co-Founder of 2Shakes, focused on making client onboarding and compliance simpler for Bookkeepers and professional services.